Refund policy
Last updated: 23 August 2026
This is a translation. The Dutch version applies if the two differ.
This page describes what applies around money and refunds when you use Spaarbeurs: (A) the cashback service, which is free for you as a consumer, and (B) the right of withdrawal and complaints for the purchases you make at the online shops.
A. The cashback service (consumers)
The service is free
Spaarbeurs is entirely free of charge. There is no subscription and no amount that could be refunded. You never pay us anything: we earn our money because the online shops pay us when you buy from them.
Cashback that has been paid out
Money already paid out is not reclaimed. Cashback holds only as long as the purchase stands: if the online shop cancels your order, or you return the item before the payout, we deduct the amount from your balance, because it was never earned. If the return is registered after the money has been paid out, we set the amount off against your future cashback. We never send an invoice afterwards.
How the payout works
Approved cashback may be paid out as soon as your balance is at least € 10. You receive a Revolut payment link that you open and fill in yourself, so we collect no account number. We send the link to the email address connected to your account. If a payout is left standing because the link is never used, get in touch and we will send a new one.
If cashback is missing or wrong
If the cashback for a purchase is missing, or the amount is wrong, report it via the contact form stating the online shop, the date and the order number. We look into it at the affiliate network and the online shop. An answer about an order may take as long as 90 days.
B. The right of withdrawal and complaints (purchases at the online shops)
14 days for changing your mind on distance purchases
You make the purchase at the online shop, not at us. For a distance purchase you normally have 14 days in which you may change your mind, counted from the day you received the item. You exercise the right of withdrawal against the online shop, following their procedure, and for some goods and services the law provides an exception. If you withdraw from the purchase or return the item, the cashback that the purchase produced lapses, because it was never earned.
Complaints and returns
A fault in the item, a late delivery and returns are settled directly with the online shop. Spaarbeurs is an intermediary and is not your counterparty in the purchase, so we cannot refund an item. If the online shop refunds the purchase, the cashback lapses as well.
If we do not reach agreement
If you are unhappy about how we handled your case, contact us first. If we do not reach agreement together, you may turn to ACM ConsuWijzer (consuwijzer.nl), the consumer desk of the Autoriteit Consument & Markt, for free information about your rights. Because we are established in Norway, you may also get help from ECC Nederland (eccnederland.nl), which guides you through cross-border purchases within the EU/EEA.
C. Spaarbeurs for business
The business subscription, where online shops pay a monthly amount and a commission, is not offered in the Netherlands yet, so there is no subscription here that could be refunded. If you run an online shop and want a partnership, that runs through the affiliate networks, see for partners.
Contact us
Questions about payouts or refunds? Contact us at hallo@spaarbeurs.nl or via the contact form. We reply within two working days.
Responsible company: Monsen AS (Norwegian org. no. 931 063 499) · Bergen, Norway
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